Privacy Policy

Overview #

This Privacy Policy explains how ReachCoimbatore ("we", "us") — operated by [Registered business name] — collects, uses, shares and protects personal information when you use reachcoimbatore.com and its related services. We are the "Data Fiduciary" for the personal data described here.

Information We Collect #

The information we collect depends on how you use the Services.

If you sign in with Google we receive your name, email address, profile picture and Google account ID. We do not receive your Google password.

How We Use Your Information #

We use personal data only for specified purposes, and mainly on the basis of your consent or for legitimate uses recognised by law:

• Provide the Services: create and secure your account, verify your email or mobile number, publish your reviews and listings, and deliver enquiries.
• Communicate: send verification codes, password-reset links, service and safety notices, and respond to your requests.
• Keep the site safe: detect fraud, spam and abuse, enforce our Terms & Conditions, and investigate incidents.
• Improve and personalise: understand which pages and features are useful, fix problems and develop new features, using aggregated statistics wherever possible.
• Comply with law: meet legal obligations and respond to lawful requests from authorities.

We ask for your consent before sending promotional messages, and you can withdraw it at any time.

Cookies & Similar Technologies #

Cookies are small files stored on your device. We use the following:

Essential cookies are needed for the site to work. You can block or delete other cookies in your browser settings, though some features may then work less well. You can also opt out of Google Analytics with Google's browser add-on.

Sharing & Third-Party Disclosures #

We do not sell your personal data. We share it only in these situations:

• Publicly, at your choice. Your review, its author name, listing details and any contact details you put in a listing are visible to everyone.
• With businesses you contact. When you send an enquiry, we pass your name, contact details and message to that business.
• With service providers who process data for us under our instructions (table below).
• For legal reasons. Where required by law, court order or a lawful government request, or to protect the rights, safety and property of our users, the public or ourselves.
• In a business change. If we merge with or transfer the Services to another organisation, your data may move with them, subject to this policy.

Third-party services in use

These providers have their own privacy practices. We choose them with care and share only what each needs for its purpose. Outbound links (for example to our social media pages) take you to sites we do not control.

Data Retention #

We keep personal data only as long as needed for the purposes above, or as the law requires.

• Account data is kept while your account is active. If you delete your account we erase or anonymise it within 30 days, except what we must retain by law.
• Reviews and public content may be kept in anonymised form after account deletion so that listings stay accurate.
• Security and activity logs are kept for about 180 days, or longer if needed to investigate abuse or meet a legal duty.
• Enquiries and messages are kept for as long as needed to handle them and for a reasonable period afterwards.

How We Protect Your Data #

We use reasonable security practices and procedures suited to the data we hold, including hashed passwords, access controls, session protection and monitoring of sign-in attempts. Where available we use encrypted (HTTPS) connections.

Your Rights & Choices #

Under the Digital Personal Data Protection Act, 2023 you have the right to:

• Access a summary of the personal data we hold about you and how it is used;
• Correct or update inaccurate or incomplete data;
• Erase your data when it is no longer needed or you withdraw consent;
• Withdraw consent at any time (this will not affect processing already done);
• Grievance redressal: raise a complaint with us first, and then with the Data Protection Board of India if you are unsatisfied;
• Nominate another person to exercise these rights if you die or become incapacitated.

To exercise any other right, email support@reachcoimbatore.com from the address linked to your account. We may ask you to verify your identity, and we will respond within the time required by law.

Children's Privacy #

The Services are not directed at anyone under 18. We do not knowingly collect personal data of children without verifiable parental consent. If you believe a child has given us personal data, contact us and we will delete it.

International Transfers #

Some of our service providers (for example Google) operate servers outside India, so your data may be processed in other countries. We take steps to ensure such transfers comply with applicable law and that providers protect your data appropriately.

Changes to This Policy #

We may update this policy as our Services or the law change. The current version (1.0) was last updated on 21 September 2026. If we make a material change we will notify you on the site or by email before it takes effect where required. Please review this page regularly.

Contact Us & Grievance Officer #

Questions about this document, or want to exercise a right described in it? Reach us using the details below.